Get in Touch
We want to hear from you. Don’t hesitate to contact us with questions. As we are busy farmers, expect 24 hrs for us to get back to you.
Contact us by Email
As busy ranchers, farmers and parents it is often best to catch us by email, especially during the summer. We generally respond within 24 hrs so hang tight and we’ll get to you.
Contact us by Phone
We like to chat in person to help answer your questions. Check out our FAQ page too (in case someone else already asked). Call 907-982-7268.
Answers to common questions
We’ve compiled a list of answers to common questions.
- Are there any additional fees when renting a room?
When you checkout there will be an additional 5% bed tax that goes to our local borough government. This applies to any overnight accommodations in the area.
- How far is the Sunderland Ranch from Anchorage?
From downtown Anchorage, it is roughly a one-hour drive to Sunderland Ranch. It’s a little longer coming from the airport. It is an incredibly scenic and beautiful drive, so the time flies catching the mountain views.
- Do we need a car in Alaska?
To get to our place, you’ll definitely need a car. Alaska has limited public transportation, and we aren’t set up to pick up or drop off guests. There are a few taxi services that drive from Anchorage to Palmer, but if you’re looking to get off the beaten path, cars are a must.
- What is your cancellation policy for your rooms?
For room rental, payment is due upon sale of goods. We require a 24-hour notice to cancel for a full refund. Any cancellation within 24 hours of booking is nonrefundable. No refunds are available for no shows. For the trail rides, we reserve the right to cancel due to inclement weather and will offer to reschedule or refund you at that time.
- What comes with my room reservation?
Morning coffee is provided as well as some continental goodies, including bagels, yogurts, boiled eggs, etc. Please note that this varies from day to day.
Each room has a queen bed, crisp linens, and a small table and chair. Lamps and alarm clocks are included so you don’t miss your morning ride. Wifi is also included to complete the accommodations. We have a fire pit open for you to use that’s perfect to watch the sunsets of Alaska’s long light.
- What is your cancellation policy for your trail rides?
For the trail rides and farm tours, if you notify us between one week and within 24 hours of the start of the tour (that is noon before the day of your tour), then you receive 50% of your tour fee back. If you notify us within the 24 hours leading up to the day of your tour, then no refund will be given.